> ## Documentation Index
> Fetch the complete documentation index at: https://help.ondeckapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help and contacting the Relay support team

> Export diagnostic logs, copy summaries, and contact support when you need help.

If something is not working as expected in Relay, start with the troubleshooting guidance below and the diagnostic tools built into the app.

## Export logs

1. Choose `Help > Export Logs...`.
2. Save the archive.
3. Share it with support if requested.

You can also find log tools in `Relay > Settings > Help`.

## Copy a diagnostic summary

Open `Relay > Settings > Help` and click `Copy Diagnostic Summary` to get a quick text snapshot of current state.

## Common troubleshooting tips

* Quit and reopen Relay
* Check permissions in `Relay > Settings > Access`
* Refresh your license
* Check for updates
* Confirm the network path to the connected device or app

## Contact support

If you still need help, contact `support@ondeckapps.com`.

Include:

* what you expected to happen
* what actually happened
* app version
* screenshots if helpful
* diagnostic summary or exported logs when available