Quick checks
Most issues come down to one of these:- Permissions. Confirm Local Network, Microphone, or Speech Recognition access under Permissions.
- Same network. Relay and the device or service must be reachable on the same network.
- License. If a feature looks locked, refresh your status under License.
- Restart. After granting a permission, quit and reopen Relay.
By topic
Getting started
First launch, permissions, and missing live data.
Tiles and layout
Selecting, resizing, and arranging tiles.
Live Mode
Editing locks and live-only behavior.
Automation
Triggers that don’t fire and actions that don’t run.
Audio and transcription
Meters, transcription, and audio input problems.
Planning Center
Missing plans, teams, or assignments.
ProPresenter
Connection and slide status issues.
Audio consoles
Console connection and scene recall.
Wireless devices
Missing or stale wireless data.
OSC
Packets that don’t arrive.
MIDI
MIDI devices and messages.
LAN sharing
Mirror, Sync, pairing, and browser links.
Updates
Failed or stuck updates.
License
Locked features and account sync.
Beta features
Missing or inconsistent beta features.