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If something is not working as expected in Relay, start with the troubleshooting guidance below and the diagnostic tools built into the app.

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Export logs

  1. Choose Help > Export Logs....
  2. Save the archive.
  3. Share it with support if requested.
You can also find log tools in Relay > Settings > Help.

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Copy a diagnostic summary

Open Relay > Settings > Help and click Copy Diagnostic Summary to get a quick text snapshot of current state.

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Common troubleshooting tips

  • Quit and reopen Relay
  • Check permissions in Relay > Settings > Access
  • Refresh your license
  • Check for updates
  • Confirm the network path to the connected device or app

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Contact support

If you still need help, contact support@ondeckapps.com. Include:
  • what you expected to happen
  • what actually happened
  • app version
  • screenshots if helpful
  • diagnostic summary or exported logs when available